CASE STUDY
Randy's Car Wash

Competitive Energy Services’ (CES) commitment to our customers does not end when a customer signs a contract for retail electricity service. Quite the contrary – we continue to monitor the usage, prices, billings and service performance of retail electricity providers to ensure that our customers receive the full value of their electricity contracts – and we do this for all of our customers, no matter how small their electricity usage. 

A good case in point is Randy’s Car Wash of Melrose, Massachusetts. Randy’s Car Wash executed a contract for electric service for three of its locations in the Boston area. As a result of an error by its utility company, one of its accounts was not enrolled with its new supplier. By the time the error was noticed, the market price had increased significantly above the price Randy’s Car Wash had contracted for in its electricity supply contract. As a result, the account remained on the utility’s Default Service, at a price well in excess of the price in the retail contract. 

CES worked with Randy’s Car Wash and the utility to preserve the value of the retail supply contract. Each month, the customer faxes a copy of its electricity bill for this one account to CES. CES, on behalf of Randy’s Car Wash, files a complaint with the utility in which we dispute that portion of Randy’s bill for Default Service in excess of the rate contracted for. And each month, Randy’s Car Wash receives a credit for this disputed amount. To date, CES has saved Randy’s Car Wash in excess of $2,000.  CES's intervention in this instance saved our customer significant legal fees, while achieving a fair outcome consistent with the terms of its contract.